Refund policy

At MyWelnix, we want you to feel confident in every purchase. If something isn’t right, we’re here to help.

Return Window

You may request a return within 7 days of receiving your order.

Eligibility Requirements

To qualify for a return:

• Item must be unused, unopened, and in original condition
• Must include original packaging and labels
• Proof of purchase (order number/receipt) is required

Non-Returnable Items

Due to the nature of personal care and consumable products, we do not accept returns on:

• Opened or used items
• Perishable goods (e.g., honey, wellness coffee)
• Sale or clearance items
• Gift cards

Damaged or Incorrect Items

If you receive a defective or incorrect item, contact us within 48 hours of delivery with photos. We will:

• Replace the item at no cost, or
• Issue a full refund if replacement is unavailable

Refund Process

Once your return is received and inspected:

• Approved refunds are issued within 5–10 business days
• Refunds are made to the original payment method
• Shipping fees are non-refundable (unless our error)

Return Shipping

• Customers are responsible for return shipping costs
• We recommend using a trackable shipping method

How to Start a Return

Email: support@MyWelnix.com
Include:

• Order number
• Reason for return
• Supporting photos (if applicable)